Team Leadership: Led internal and external teams of dozen plus employees, focusing on client satisfaction, reliability, and team member training and development.

Cross-Functional Collaboration: Consistently partnered with diverse stakeholders including salespeople, field technicians, builders, clients, electrical subcontractors, general contractors, lighting designers, and facility managers across multiple disciplines and construction trades.

Training & Development: Devised and delivered training, education, and technical support to salespeople, technicians, and trade partners.

Large-Scale Project Management: Spearheaded planning, design, and management of 10+ concurrent projects valued at $250,000+, delivering 90% of them at least 2 weeks ahead of deadline.

Full Project Lifecycle Management: Managed projects from initial sales discovery through post-sales support, including site plan overviews, accounts payable, financial reporting, and end user education.

Process Improvement: Devised and implemented multiple SOPs and systems that reduced waste and increased efficiency by 50%, while increasing revenue generation by 10%+ and improving project consistency, accuracy and client satisfaction.

System Design & Engineering: Designed and engineered high-end commercial and luxury residential tech / automation systems based on system requirements, client needs, and budget constraints.

Lighting/Shade Control Systems: Specialized in lighting control design with extensive experience across residential and commercial applications, including federal buildings.

Automation Integration: Created integrated automation systems combining lighting, shading, networking, HVAC, Access Control, and audio-visual components for seamless user experiences.

Technical Documentation: Produced detailed engineering documentation including but not limited to:

• Architectural floorplans and elevations.

• Lighting and wire schedules.

• System diagrams and instruction manuals.

• Technical drawings for installation teams.

Programming & Configuration:

• Programmed and commissioned numerous concurrent startup systems.

Network Engineering: Applied advanced computer networking knowledge on matters such as, Windows systems, BACNet, and desktop support.

Troubleshooting & Commissioning: Extensive experience in system commissioning, troubleshooting post-occupancy issues, and providing ongoing technical support.

On-Site Technical Services: Extensive field work including coordination and consultation with electrical subcontractors, general contractors, lighting designers, end users and facility managers for accurate and timely installation, use and maintenance of technology systems.

System Commissioning: Programmed and commissioned 10+ concurrent startup systems along with servicing and troubleshooting post-occupancy systems in federal and commercial buildings, along with residential homes.

Remote & On-Site Support: Managed and triaged incoming Service Desk tickets, rapidly resolving service requests both remotely and in-person, demonstrating ability to work independently or within teams. Traveled extensively throughout the DMV area, US, and internationally for on-site consulting, system commissioning, client education and troubleshooting.

Client Education: Consistently educated end-users on daily operations and system capabilities in a sufficient and friendly manner across residential and commercial environments.

Technical Expertise: Served as the technical expert for clients on system usage, providing general support and ensuring positive customer experiences.

Post-Installation Support: Provided remote and in-person support for issues, fostering strong client relationships that facilitated additional sales opportunities.

High-End Client Service: Worked with high-profile, high-demand, and detail-oriented clients using strong communication and interpersonal skills.